Where our products are taxable, we collect and remit consumption tax to governments at the local, state, and/or federal levels. If your billing address is in one of the following jurisdictions, you’ll see an additional line item on your invoice for sales tax or VAT. The subscription prices on our product websites are all exclusive of sales tax and VAT.
The tax rate and rules are determined by each jurisdiction and sometimes vary by whether you are using our products for business/commercial or personal purposes. As regulations change, we will update this list.
Jurisdictions we collect and remit taxes for:
We collect sales tax from customers based in:
Each US state has their own sales tax exemption rules. If your organization is tax-exempt, please share your state-specific tax exemption documentation with us. Because not all US federal exemptions are recognized by each state, an IRS tax exemption letter is not enough.
Within the EU We collect VAT on sales to EU-based customers since we sell subscriptions directly to consumers. If you are customer with a VAT identification number, let us know and we will apply a reverse charge for VAT to your invoice.
We collect VAT on any direct-to-consumer sales to UK-based customers. Most of our applications are business products but HEY is a consumer product. If you are a HEY customer with a VAT identification number, let us know and we will apply a reverse charge for VAT to your invoice.
Within Canada We collect GST/HST (and PST where applicable) on sales to Canadian customers based in:
If you need to change your billing information because you don’t actually reside in a taxable jurisdiction, you can easily handle that within your accounts. You may need to re-enter your credit card information as part of the billing address update. Follow these links to see how to your update your credit card in:
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Taxes on Services