Cancellation Policy

Last updated: December 4, 2025

We want satisfied customers, not hostages. That’s why we make it easy for you to cancel your account.

Account owners can follow these instructions to cancel:

  • Navigate to Settings from the sidebar.
  • Select Plans and usage.
  • Click the Cancel account link at the bottom of the page.
  • The subscription will be active until the end of the billing period.

Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If you no longer know who the account owner is, contact us, and we’ll reach out to any current account owners at the email addresses we have on file.

# What happens when you cancel a subscription?

When you cancel your subscription, you can continue to use your account until the end of your current billing period. You can always revert to your free billing plan. If the plan you downgraded to is not compatible with your current usage, you may lose access to certain features.

# What happens when you delete an account?

You won’t be able to access your account once you delete, so make sure you download everything you want to keep beforehand.

If you have a paid subscription, you can cancel your subscription and keep using your account until your paid period expires. Then the account will be automatically canceled and will become inaccessible.

You can also choose to cancel your account earlier. We’ll permanently delete the content in your account from our servers immediately, and from our backups within 60 days. Retrieving content for a single account from a backup isn’t possible, so make sure you download all the content. Content can’t be recovered once it has been permanently deleted.

We won’t bill you again once you cancel. We don’t automatically prorate any unused time you may have left but if you haven’t used your account in months or just started a new billing cycle, contact us for a fair refund. We’ll treat you right.

# BountyHub-initiated cancellations

We may cancel accounts if they have been inactive for an extended period:

  • For frozen accounts: 180 days after being frozen due to billing failures.
  • For free accounts: after 365 days of inactivity.

We also retain the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service.

Adapted from 37signals.com/policies / CC BY 4.0