Refund Policy

If you’re ever unhappy with BountyHub Services for any reason, contact our support team.

We sell subscriptions on annual and monthly basis. We highly recommend using a free subscription first, before committing to a paid one.

With free subscription, you get access to all features, so you can evaluate if BountyHub Services are a good fit for you. Yearly subscriptions are discounted compared to monthly subscriptions, to show appreciation to the long-term commitment of our users. If you decide to upgrade to a paid subscription, you can do so at any time from your account settings.

If you are ever unhappy with the Services, please reach out to our support team.

Here are examples of refunds we’d be happy to offer:

  • You want to permanently delete the account. We won't keep your money for an account you no longer want to use.
  • We made a mistake (for example, you were charged twice in error).
  • You changed your mind within 14 days of the yearly subscription.
  • You were charged for a subscription but you never received access to the service.
  • You were charged consumption tax (VAT, GST, etc.) incorrectly.
  • We had extended downtime (multiple days in a month) or you emailed customer service and it took multiple days to get back to you.
  • You haven’t used your account in months or just started a new billing cycle.

In all other cases, reach out to our support team and we’ll work with you to find a fair solution.

The goal is to make sure you’re happy with BountyHub Services.